At Constantino, we want you to be fully satisfied with your purchase. If for any reason you are not, our Return & Refund Policy ensures a simple and transparent process.
You may request a return within 30 days of receiving your order.
Items must be unused, unworn, unwashed, with original tags and packaging.
Certain items are non-returnable, such as gift cards, promotional items, and final sale products.
Contact our support team at support@constantino.com with your order number and reason for return.
Our team will provide instructions and a return authorization (if applicable).
Ship the item back to us using the provided address.
Once the item is received and inspected, we will notify you of the approval or rejection of your return.
Approved refunds will be processed within 7–14 business days.
Refunds are issued to the original payment method used at checkout.
Shipping costs are non-refundable, unless the item is defective or the wrong product was sent.
Exchanges are accepted for size or color (subject to availability).
If the desired item is not available, a refund will be issued instead.
Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong or defective item).
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
If you receive a damaged, defective, or incorrect product, please contact us immediately. We will arrange a replacement or full refund at no additional cost.
For return and refund inquiries, please contact:
Constantino – Customer Support
📧 support@constantino.com
